Privacy Policy

Needle Nest
Effective Date: January 1, 2026.
Last Updated: December 22, 2025.

Needle Nest (“Needle Nest”, “we”, “our”, or “us”) operates a Software-as-a-Service (SaaS) platform that connects tailors, garment business owners, and customers worldwide.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use Needle Nest, regardless of your location.

By using Needle Nest, you consent to the practices described in this policy.

1. Information We Collect

We collect information necessary to operate and improve our services.

1.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Account credentials
  • Business name and profile details (for tailors and garment businesses)
  • Address or general location

1.2 Customer & Order Information

  • Measurements and tailoring specifications
  • Order details, designs, fabrics, and delivery preferences
  • Pricing, quotes, invoices, and transaction history
  • Messages exchanged between users on the platform

1.3 Payment Information

Payments are processed by secure third-party payment providers. We do not store full credit/debit card details on our servers.

1.4 Technical & Usage Data

  • IP address
  • Device and browser information
  • Operating system
  • Log files, usage activity, and analytics data

2. Legal Basis for Processing (GDPR)

  • Your consent
  • Contractual necessity (to provide our services)
  • Legal obligations
  • Legitimate business interests, without overriding your rights

3. How We Use Your Information

  • Operate and maintain the Needle Nest platform
  • Connect customers with tailors and garment businesses
  • Process orders, quotations, and payments
  • Provide customer support and service communications
  • Improve features, performance, and security
  • Send important notices, updates, and service-related messages
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory requirements

4. Sharing & Disclosure of Information

We do not sell personal data.

4.1 Between Platform Users

Relevant customer details are shared with tailors or garment businesses only for order fulfillment and service delivery.

4.2 Service Providers

  • Cloud hosting providers
  • Payment processors
  • Analytics and monitoring services
  • Email and notification services

All service providers are contractually obligated to protect your data.

4.3 Legal & Regulatory Disclosure

  • Comply with laws or legal processes
  • Respond to lawful requests from authorities
  • Protect rights, safety, or property

4.4 Business Transfers

In case of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.

5. International Data Transfers

Needle Nest operates globally. Your information may be transferred to and processed in countries other than your own.

  • Data protection agreements
  • Standard contractual clauses where required

6. Data Security

  • Encrypted data transmission
  • Secure servers and access controls
  • Regular system monitoring

7. Data Retention

  • Provide services
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

8. Cookies & Tracking Technologies

  • Maintain user sessions
  • Analyze usage and improve functionality
  • Enhance user experience

9. Your Privacy Rights

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

California Residents (CCPA/CPRA)

  • Right to know what personal data is collected
  • Right to request deletion
  • Right to opt-out of data sharing (if applicable)

10. Children’s Privacy

Needle Nest is not intended for individuals under 13 years of age (or higher age where required by local law).

11. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of Needle Nest constitutes acceptance of the updated policy.

13. Contact Information

Email: privacy@needlenest.com
Company: Needle Nest
Website: https://garments-saas.vercel.app/login